Frequently Asked Questions

Intraprism is a comprehensive, cloud-based enterprise resource planning platform built with a modern microservices architecture. It integrates HR management, finance, document storage, email, AI assistance, approval workflows, and more into a unified ecosystem. Each module can be independently scaled and customized to fit your organization's needs.

Intraprism offers flexible pricing through bundled packages (Starter, Professional, Enterprise) or individual service subscriptions. Each package includes core services and a selection of optional modules. Prices are locked at the time of subscription, meaning your rate won't change even if prices increase later (grandfather clause). We also offer a free trial period for all new accounts.

Yes! Every new account starts with a free trial period that gives you full access to all features in your selected plan. No credit card is required to start your trial. At the end of the trial, you can choose a plan that fits your needs or contact our sales team for a custom quote.

Absolutely. Intraprism employs enterprise-grade security including encrypted data at rest and in transit, role-based access control with granular permissions, service-level authentication tokens, and complete data isolation between companies. We follow industry best practices and are working toward ISO 27001 certification.

Yes. While core services (Account, Workspace, and Notifications) are always active, you can choose which optional modules to enable — such as HRM, Finance, Drive, Mail, AI Assistant, or Approval Workflows. You only pay for what you use.

Intraprism supports multi-branch organizations out of the box. Each branch operates with its own data scope, policies, and configurations while rolling up to the parent company for consolidated reporting. Users can belong to multiple branches with different roles and permissions at each.

We offer tiered support based on your plan: Community support for Starter plans (documentation, forums, and knowledge base), Priority Email support for Professional plans (24-hour response time), and a Dedicated Account Manager for Enterprise plans (SLA guarantee, phone support, and custom onboarding).

Yes. Intraprism provides a comprehensive API for integrations, webhook support for real-time event notifications, and an app marketplace for pre-built integrations. Enterprise plans include custom integration support to connect with your existing business tools and workflows.

The AI Assistant is a conversational interface that understands your ERP data across all modules. You can ask it to create payroll runs, look up employee information, generate reports, manage leaves, and more — all using natural language. It respects your permission policies and requires confirmation for any write operations.

You can upgrade your plan at any time, and the new features will be available immediately. When upgrading, you'll be charged the prorated difference. Downgrading takes effect at the end of your current billing cycle. Your data from deactivated modules is preserved for 90 days in case you want to reactivate.